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                       [Social Engineering Comcast]    [Author: Deranged]


For the newbs out there, Comcast is not only a television provider, but a cable internet
provider as well. They have 24/7 tech support, which means you can call their toll-free
number any time you want. The techs that you will talk to are usually helpful, and nice
mannered. They also are quite easy to manipulate. As you read this, i will share with
you what i have learned from them, and how they work. This article will teach you what
to say, and how to say it. Enjoy!


First off, you will need your victim's phone number and you will need to know the state
that your victim lives in, this will come in handy later. Next, you should call their 
toll-free number, but dont forget to dial 10-10-2880 first, because they do have ways to
catch your ANI. Their Phone number is 1-800-COMCAST or 1-800-266-2278. 

The Menus:

First option: "If you're calling from your home telephone, press one, if not press 2"

This is when you will need to know the state your victim lives in. If they live in the
same state as your calling from, press one. If your victim lives in another state, you
will need any telephone number (with area code) from the state they live in. Now, press
2, and enter the phone number from the victim's state. The reason why is because you are 
directed to a tech within the state of that phone number. Yes, it's possible to be 
redirected to the proper state if you mess up, but you'll get a tier 2 tech. I'll explain
what tier 2 is later

Second option: "for cable television, press one, for internet, press two"

At this menu, press 2

Third option: "To purchase or make a change to your service, press one. for billing, and 
account information, press two. For technical assistance, press three."

At this menu, press 3. You should hear "Thank you. For quality and training purposes, your
call may be monitored or recorded" [2 dtmf sounds]

Fourth option: "for automated troubleshooting on your connectivity issue, pres one, To speak
with a customer count executive, press two."

Press 2. You should hear "Thank you. For quality and training purposes, your call may be 
monitored or recorded"

Now, you should be connected to a tier 1 Tech. Tier 1 means that they are the lowest level of
tech support. This is good because they *CAN NOT* do a NetFlare, and most of them dont even
know what NetFlare is, and we are going to use this to our advantage. Basically what NetFlare
does, is checks your internet connection from the server to the client (server being comcast,
and client being the user) and it checks what is in the way. Only tier 2 techs and above can 
do it. 

The only way you will be able to get to a tier 2 tech is if a tier 1 cannot help you. You then
get a confirmation code, and they connect you. If you ever have a tier 2, you might as well hang
up, because they know what they're doing, and are quite hard to manipulate. 

The techs at comcast cannot see your password for any account, but they do have the ability to
change it, you should remember this for later too. When you ask them to change your password, 
Comcast techs are supposed to ask you for the last four digits of the account holder's SSN.
However, if you do this just right, you should be able to 'sweet talk' your way past that.

Now, to the good stuff, once your connected, what do you say? Well here goes, pay attention to 
what is and what isn't in quotation marks, i explain why everything is said.

When the tech answers, say:
"Hello, i am having really poor internet service right now, can you run a NetFLare for me?"
Remember, they cannot run a NetFlare, and often they will tell you they have no idea what it is.
Dont worry, they at least think you know what your talking about, and you have had to call before.

Now, they will ask you for your phone number on the account with area code.
and basically from here on, just go on about how you have extremely long webpage load times, but
your instant messaging services work fine. Stay on this topic for a few minutes so the tech will
get to know you better. Also say "I had an amplifier put on my line about 2 years ago, could it be
that the amplifier has gone bad?" odds are that your amplifier hasn't gone bad, but it's a great 
topic to bring up, and remember, dont jump right into it, take your time, talk to them a bit. They
will most likely ask you questions about your setup, here are a few things to remember:

  -you DONT have a router, you're connected straight through (comcast doesn't support routers)
  -you are experiencing severely slow webpage load times (they will probably say you have spam)
  -your modem is a 'surfboard' by Motorola. 4 yellow, and one orange light is on.
  -there is no splitter on the cable wire before it gets to your modem.
  -TV also appears fuzzy on low channels (below 15 and such)
  -slow speeds started happening earlier today.

That should pretty much prepare you for any questions they may ask. But spend about 5-10 minutes
on the phone trying to figure out your 'problem' and remember, the computer that has slow speeds
is setting right in front of you, when they ask you to perform specific tasks, just burn a little
bit of time and say you did.

After about 10 minutes of BullShitting around with them, say that your pages load at normal speeds
once again, and move in for the password. it should be something like this:
"Awesome! my internet is back to normal, Thank you very much. And one more thing, i've been using
Yahoo for my e-mails, and i'm getting an 'incorrect password' error when i try to login. Can you 
go ahead and tell me what my password is?" 

Once again, you are going to ask for something that you know they cannot do, which is to read off
your password, and here's where it really counts. There is no guarantee that they wont ask you for
the last 4 digits of your SSN. if they do, that's just unfortunate, and you have to hang up, and
call back. about 90% of the time, if you really get to know them while trying to troubleshoot your
internet connectivity problem, you will get them to change your password without even thinking twice.
They will most likely ask for the username you want changed. It always helps if you know it, but
you can tell them that you havent used it in so long, that you have completely forgotten it. It will
take about 20 seconds or so, but they will be able to produce a list of screen names associated with
that account. Simply choose from one of the names he listed. After that, you're home free.

Once you successfully get the password changed, simply go to www.comcast.net, login using your
account name (without @comcast.net) and your password on the right. Congratulations, you have control
of their email, and they dont even know the password anymore! 