The Art of the Force Out
by herf


You may have read texts on social engineering cheeseburgers from McDonalds but that is not what this paper is about. I will go into getting a circuit busied out using your telco's dumbass repair techs. 

I'm sure your question has shifted to how? It's actually pretty simple. 

Ok, I'll go over having a person's line busied out. 

Before accomplishing this, you'll need to understand what having a circuit busied out means. When out on a job, field technicians have to get a ciccuit disconnected for a short period of time before working on the line. Why? Because 110 volts of electricity surges through the circuit when phones ring. Bascially, 8if you were holding both tip and ring and the circuit tried to connect a call, you'd be unpleasently shocked out of your mind. So, to avoid lawsuits from their field techs, telco tech support enables circuits to be remotely severed. 

Now, you'll need to make an identity for yourself. As for myself, I most commonly refer to myself as Chris Knight and use an employee ID I found in Bell Atlantic's trash. I have a fake voices I use to connect personally with whatever repair tech I talk to. If it's a black man or woman, I speak using a black man's accent with a touch of Southern. If it's a white man or woman, I speak like a redneck. The reason I do this is to fool the repair tech into thinking I'm beneath them, into thikning that my intellectual capacity is that of a carrot. Why? Because if they think their time is more important then mine, they'll become impatient and do whatever I want them to. 

The engineering aspects of having someone's circuit busied out are pretty mindless. Get your telco's field tech support number, for one. Social engineering it out of the CO is pretty easy. All you have to do is ask to speak with a supervisor, tell him you're out on a ticket, you're new and the presets on your set aren't working correctly. If he asks where your reference sheet is, tell him it's buried underneath your equipment somewhere. If he still resists, tell him you're already in overtime and you need to get in touch with field tech support before working on the line. When he hears the term "Overtime" he'll oblige because he's a nazi. 

Ok, make sure to op divert to the field tech support toll free number because you don't want to go to jail. Once connected, enter in whatever menu number it is to speak with a repair technician. When the repair tech gives the cute little welcome schpiel, ask their name again to show you care. When you speak, make sure you sound like a disgruntled employee to relate with them. Announce your name and ID number. If you don't have one, they're usually 3 digits. Just make one up. If they say it's not listed, tell them you just got out of training. Anyway, open the conversation like this: "Hey, what's your name again? - Oh, ok. Well (blank), I'm out on a trouble ticket and I need to get a circuit forced out." - They'll ask why you haven't called your CO to get it done. That's when you say, "Well, I tried calling my CO but the line has been busy for 30 minutes. Same with the WMC. I'm already on overtime and my foremer(foreman) doesn't like that so I took desperate measures. Can you help me out or transfer me to someone who can, please?" 

When they say yes, you're in. It's only a matter of sounding authenticate. If you can't sound authenticate, you probably shouldn't be doing this anyway. 

Ok, so now you know and knowing is the first step to serious jail time. 

Oh, below, I'll list some acronyms that might help to authenticate yourself. 

WMC - Work Maintenence Center (Verizon+) 
WAC - Work Assessment Center (Bellsouth- Appended by khecka) 
NOC - Network Operations Center 
IR - Tech ID 
Trouble Ticket - Issued to field technicians to identify different jobs. 
Former(Foreman) - Boss 
SISSYTECH - Slang for a technician who only does house repair.. 
Force Out - Busy Out 

Peace and Fleece. One step closer to having your sheep ID revoked. 